Privacy Notice

1. This Privacy Notice applies to information collected at the Inertia Consulting Ltd website at www.inertiaconsulting.co.uk. It also applies to information collected by email, letter, telephone and other online and offline communications, including contact made through our social media accounts.

2. Inertia Consulting Ltd take your privacy seriously. This policy provides general information on the collection, storage processing and other use of personal data by Inertia Consulting Ltd under the General Data Protection Regulation (GDPR) that was introduced on 25 May 2018. Depending on the services you receive from us, you may be asked to provide additional agreement in addition to this Privacy Notice.

3. For the purpose of the GDPR we are the Data Controller. Any enquiry regarding the collection or processing of your data, or your data protection rights, should be addressed to the Directors of Inertia Consulting Ltd at our address, 12 Stafford Street, Derby, DE1 1JG, United Kingdom.

4. By using our website, or contacting us in any other manner, you consent to the terms of this Privacy Notice.

Information we collect

5. We will collect personal data on this website, or in any other manner, only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent. Details we collect might include your name, e-mail address, home or work address and telephone number. Normally you will only provide such details if you wish to contact us to enquire about our services, request a quotation, book an appointment, or make a comment or complaint.

6. Our website holds a valid SSL (security) certificate so you can be assured that any personal or financial data you provide via our website is encrypted and stored securely. We do not currently collect financial data through our website but will update this Privacy Notice should this change in the future.

7. We use analytical and statistical tools such as Google Analytics that monitor details of your visits to our website and the resources that you access. These include but are not limited to: traffic data, location data, weblogs and other communication data. This data will not identify you personally.

Use of your information

8. We may hold and process personal data that you provide to us in accordance with the GDPR.

9. The personal information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. If you have told us that you consent to us sending you details of other services that may be of interest to you, the information will also be used for this purpose.

10. You can change your contact preferences in terms of receiving information about offers and other services at any time, by contacting us by email, telephone or post.

Please note, however, that the consequence of you not providing personal information that we require to provide you with a product or service is that we will be unable to provide you with the product or service in question.

Disclosure and sharing of your information

11. We may disclose your information to regulatory bodies to enable us to comply with the law, to assist with fraud protection and minimise credit risk.

12. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you in relation to your project. For example, if your project requires works that we need to sub-contract to another company.

13. If you do not want us to use your data for our or third parties’ use, you have the right to withhold your consent to this by writing to us at the address in clause 3 or sending us an email to info@inertiaconsulting.co.uk at any time. Please refer to clause 10 for how this may affect our ability to provide you with products or services.

14. For new clients, we may carry out a credit and status check before commencing work on your project. Is assumed that by asking us to quote for, or appointing us to work on your project, you consent to this being carried out.

15. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent. (It is not our standard practice to collect this type of information in any case).

16. We may disclose your personal data outside of Inertia Consulting Ltd (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Inertia Consulting Ltd’s business is bought by a third party, in which case personal data held by us about our clients will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the recipient will continue to comply with the terms of this Privacy Notice.

17. Otherwise, we will process, disclose or share your personal data only if required to do so by law, or in the ‘good faith belief’ that such action is necessary to comply with legal requirements or legal process served on us or our website.

Controlling the use of your data

18. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided, you can write to us at the address in clause 3 or email us at info@inertiaconsulting.co.uk at any time. Please see clause 10 for how this may affect our ability to provide you with products or services.

19. In line with our obligations under GDPR, we will permanently destroy or delete any personal data which we no longer require, or which you ask us to destroy or delete, subject to clause 28.

Where we store and transfer your data

20. As part of the services offered to you, for example through our website, the information you provide to us via our website or on email may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside the EEA, or use servers based outside the EEA. This is generally the nature of data stored in the Cloud. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside the EEA.

21. A transfer of your personal data may happen if any of our servers is located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the GDPR. If you use our website whilst you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with this service.

22. Information you provide to us offline, such as letters and contracts, will be stored securely at our office address as shown in clause 3. We reserve the right to scan these documents and destroy the paper copies (unless we are legally obliged to retain these), in which case this clause will be superseded by clauses 20 and 21.

Security

23. We have appropriate security measures in place to protect against the loss, misuse or alteration of any data you have provided to us, subject to clause 24.

24. The transmission of information via the Internet or email is not completely secure. The same applies to information sent by post or even by telephone. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting or sending it us, and any such transmission or sending is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Third parties

25. We do not accept any responsibility or liability whatsoever for third party privacy policies or notices as we have no control over them.

Use of cookies

26. Our website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally; it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access some parts of our website.

Your rights

27. The GDPR gives you the right to access information held about you by us. Please contact us if you wish to request confirmation of what personal information we hold about you. You can write to us at the address shown in clause 3 or by email to info@inertiaconsulting.co.uk. There is no charge for asking us to provide you with details of the personal data that we hold. We will provide this information within one month of your requesting it.

28. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 3 or by email to info@inertiaconsulting.co.uk. Please note, however, that we are unable to delete any data that we are legally required to keep, such as Direct Debit details under the requirements of the Direct Debit Guarantee. If you ask us to cease using or delete such data, we may no longer be able to provide you with our services, as per clause 10.

29. You have the following rights in addition to the above:

a. To ask us to correct any inaccuracies in the data we hold about you.
b. To ask us to port (transfer) your data to another supplier providing the same
or similar services to Inertia Consulting Ltd.
c. To make a complaint about how we collect, use, store or process your data.

Your responsibilities

30. You should only provide us with the information we need to supply you with the service you require. Please do not provide us with unnecessary information.

31. You must tell us as soon as possible if your contact details or any of the other information we hold about you changes or is inaccurate.

Concerns around your data

32. If you have any concerns or complaints around how Inertia Consulting Ltd are processing your personal data, or wish to exercise your rights, please contact us in the first instance by calling 01332 653 003 or writing to the address in clause 3.

33. Alternatively, you can make a complaint to the Information Commissioner’s Office. You can do this by calling 0303 123 133, visiting https://ico.org.uk/concerns/ or writing to Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Changes to this Privacy Notice

34. We may update this Privacy Notice to reflect changes to our website and in response to client feedback. Please regularly review this Privacy Notice to stay informed about how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Notice. Please write to us at Inertia Consulting Ltd, 12 Stafford Street, Derby, DE1 1JG, email us at info@inertiaconsulting.co.uk or call us on 01332 653 003.

Last updated: April 2024